When QuickBooks and ezyVet disagree — a triage flow

Revenue Rounds editorial

Are the two reports measuring the same events under the same dates and accounting rules?

Start with the source and period

Compare the exact ezyVet invoice or payment report with the selected QuickBooks report. Record the period, timezone, cash/accrual basis, tax treatment, invoice status and refund handling. A difference between invoice production and an accounting revenue report does not automatically mean either connection is broken.

A worked synthetic example

Synthetic example: ezyVet reports $50,000 of September invoices. A cash-basis accounting report shows $45,000. Source review finds $4,000 still unpaid and $1,000 collected in October. Those items explain the $5,000 difference under the stated cash basis. If an accrual-basis September report also shows $45,000, the same explanation no longer suffices; posting completeness and classification need review.

Review steps

1. Confirm the reporting window, accounting basis and tax treatment on both reports.
2. Check each source’s last successful refresh and coverage before comparing numbers.
3. Trace a small set of discrepant invoices or payments using source identifiers and posting dates. Avoid sharing client details in public support forms.
4. Separate timing, classification and missing-record causes. Assign unresolved items to the bookkeeper or connection owner and validate after correction.

Limits to keep visible

This triage flow is a human review process. It does not imply automatic ledger reconciliation, bank matching or correction of source records by Revenue Rounds. Confirm actual QuickBooks and ezyVet production connectivity for your practice. Incomplete history, voids, refunds and tax conventions may require additional adjustments.

Bring this to the next review

Keep the two original reports and a discrepancy log with source identifiers, amounts, cause and next action. Re-run the same defined reports after the agreed correction instead of comparing a new date window with an old screenshot.

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